The future of electric mobility was the hot topic at Volvo Bus NSW’s recent Customer Forum, bringing together key decision makers from across the state to discuss the journey toward a cleaner, greener future.
Held on Thursday 27 March, Volvo Bus reaffirmed its commitment to advancing a comprehensive electromobility ecosystem that addresses every aspect of the electric bus lifecycle.
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Discussions were led by Volvo Bus executives, including product director Fredrik Björn, APAC director, product and industry Mark Fryer, and APAC vice president Mats Nilsson.
Volvo announced it would be adopting a holistic strategy designed to ensure operational efficiency, rigorous safety standards, and sustainable practices.
The executive team showcased recent advancements in electromobility and illustrated how cutting-edge technology is being integrated into Volvo vehicles. The presentations stressed that every element of the service network—from data security and battery safety to responsible sourcing and comprehensive workshop training—is managed with precision.
A highlight of the forum was the emphasis on safety enhancements, with Volvo showcasing its new safety features, including state-of-the-art data security protocols and advanced battery safety systems. The company’s significant investments in responsible supply chain initiatives ensure that the sourcing of batteries and other key components adheres to the highest ethical and environmental standards.
Attendees also enjoyed an exclusive walkthrough of the VCV dealership, providing tangible evidence of how Volvo’s service infrastructure, training programs, and operational protocols are structured to ensure minimal downtime and maximum efficiency.
There was also a detailed session on the serviceability of the Volvo BZL Electric bus, where experts illustrated workshop procedures that significantly reduce the time each bus spends off the road.
The forum also offered participants a sneak peek into future innovation products that will soon enter the Australian market. The forthcoming innovations are set to establish new benchmarks in performance, safety, and sustainability, reinforcing Volvo’s pioneering status within the electric bus sector.
Beyond technological advancements and operational improvements, the forum served as a platform for industry-wide collaboration. Bringing together key stakeholders from TfNSW and major bus operators, the event fostered a spirit of partnership and continuous improvement. Open dialogue and interactive sessions enabled participants to share experiences, insights, and feedback—critical inputs that are already influencing Volvo’s ongoing research and development efforts.
The insights shared at the forum highlighted the company’s ongoing efforts to expand research and development, strengthen industry partnerships, and enhance customer support through comprehensive training and service initiatives.
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